Privacy Policy — How 92r Game Protects Your Data

1. Introduction

This Privacy Policy applies to all users of the 92r Game platform at 92rgame.app. It explains how 92r Game collects, stores, uses and protects your personal information when you register an account, make deposits or withdrawals, place bets, play games or interact with any part of the platform.

By registering an account with 92r Game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree with this policy, you should not create an account or use the platform.

This policy sits alongside our Terms and Conditions and our Responsible Gaming guidelines. Together, these documents set out the full framework governing your relationship with 92r Game.

We may update this policy from time to time. When material changes are made, we will notify registered players through the platform. The current version is always available on this page, with the revision date noted at the top.

2. Information We Collect

The information we collect falls into three broad categories: information you provide directly, information generated by your use of the platform and technical information collected automatically.

Information You Provide Directly:

• Full name as it appears on your CNIC
• Date of birth (used to verify that you are 18 or older)
• Registered mobile number (used for account communications and payment processing with JazzCash, Easypaisa or Raast)
• Email address (if provided during registration)
• Account username and password (passwords are stored in hashed form — we cannot see your actual password)
• Identity verification documents such as a copy of your CNIC, where verification is required
• Any information you provide when contacting our support team

Information Generated by Platform Use:

• Betting and gaming history, including markets, stakes, outcomes and timestamps
• Deposit and withdrawal records, including amounts, methods, dates and processing status
• Bonus and promotion usage records
• Account settings and responsible gaming preferences you have configured
• Support chat transcripts and correspondence history

Technical Information Collected Automatically:

• IP address and general geographic location derived from it
• Device type, operating system and browser version
• Session duration and navigation patterns within the platform
• Cookie and session identifiers (see Section 7)

3. How We Collect Your Information

Most of the information we hold is provided by you directly during registration, when you make a deposit or withdrawal, when you contact support or when you update your account settings. The rest is collected automatically as part of standard platform operation.

When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider confirms the transaction to us. We receive confirmation of the payment amount, reference number and the mobile number or account associated with the transaction. We do not receive your wallet PIN, bank password or full payment card number through this process.

If you contact our live chat support team, we retain a transcript of that conversation linked to your account. This is used to maintain continuity across support sessions and to investigate any disputes that may be raised.

We do not purchase data about you from third-party data brokers or marketing companies. The only third-party data inputs to your account profile are the payment confirmations described above.

4. How We Use Your Information

We use your personal information for the following purposes:

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. For example, if your account is flagged by our fraud detection system, a member of the team reviews the flag before any account action is taken.

We may use anonymised and aggregated data — data that cannot identify any individual — for internal analytics, platform improvement and reporting. This anonymised data is not subject to the same protections as personal data since it carries no privacy risk.

If you have opted in to receive promotional messages, we may use your mobile number or email to send information about bonuses, new games or platform features. You can opt out of promotional communications at any time through your account settings or by contacting support.

5. Payment Data

All deposits and withdrawals on 92r Game are processed in PKR through supported payment methods including JazzCash, Easypaisa, Raast and inter-bank transfer (IBFT). Each of these payment providers has its own privacy policy governing the data they process on their end of the transaction.

When a payment is initiated, you interact with the payment provider's interface — their app, USSD menu or bank portal — and authorise the transaction from your end. 92r Game receives a payment confirmation containing the transaction reference, amount, date and the mobile number or account number associated with your payment method. We use this information solely to credit your account or process your withdrawal.

What we do not store:

• JazzCash or Easypaisa wallet PINs
• Internet banking usernames or passwords
• Full debit or credit card numbers (if cards are added as a future payment method, only a masked version is retained)

All payment records are retained for a minimum of five years for fraud prevention and audit purposes. This retention period is standard practice for financial record-keeping and cannot be shortened on request.

6. Sharing Your Information

92r Game does not sell, rent or trade your personal information. We share your data only in the following limited circumstances:

Payment Processors: When you initiate a deposit or withdrawal, necessary transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — to process the payment. These providers are independent data controllers for the data they process on their systems.

Game Providers: Some casino, slot and live casino games are provided by third-party studios. When you launch a game from an external provider, a session token is shared with that provider to initialise the game. Game providers do not receive your full account profile, payment details or contact information.

Fraud Prevention & Security Partners: We may share IP address, device fingerprint and transaction pattern data with specialised fraud prevention services to protect the platform and all players from fraudulent activity. These services process data under strict confidentiality agreements.

Legal Requirements: We may disclose personal information if required to do so by a court order, law enforcement request or other binding legal process. In such cases, we will share only the minimum information required to comply with the specific legal request.

Business Transfers: In the event of a merger, acquisition or sale of assets involving 92r Game, player account data may be transferred to the acquiring entity as part of that transaction. Affected players would be notified before their data is transferred and before any new privacy policy takes effect.

Outside of the circumstances listed above, your personal information remains within 92r Game's systems and is not disclosed to any third party.

7. Cookies & Tracking Technologies

92r Game uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is being used. Cookies are small text files stored on your device by your browser.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember settings you have chosen, such as your preferred language or display options, so you do not have to set them again each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, where users drop off. This data helps us improve the platform. No individual is identifiable from analytics data.
• Security cookies: Used to detect unusual login patterns or suspicious activity that may indicate an attempt to access your account without authorisation.

We do not use advertising cookies or share cookie data with advertising networks. 92r Game does not run targeted advertising using your personal data.

You can manage cookies through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform. Disabling analytics cookies will not affect your ability to use any feature. Most modern browsers — Chrome, Firefox, Safari — include straightforward cookie management tools in their settings menus.

8. Data Retention

We retain your personal information for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data:

• Account profile data (name, contact details, date of birth): retained for the duration of your account plus 2 years after closure, unless a longer period is required for a legal or dispute-related reason.
• Payment and transaction records: retained for a minimum of 5 years from the transaction date, in line with standard financial record-keeping requirements.
• Betting and gaming history: retained for 2 years after the relevant activity, or longer if linked to an ongoing dispute or investigation.
• Support correspondence: retained for 2 years from the date of the last interaction in that case.
• Identity verification documents (CNIC copies): retained for 5 years from the date of verification or account closure, whichever is later.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for statistical purposes.

If you request account deletion before the end of a retention period, we will delete or anonymise all data that is not subject to a mandatory retention obligation. Data that must be kept for legal, fraud prevention or dispute resolution reasons will be retained for the minimum required period and then deleted.

9. Security Measures

Protecting your data is a core operational priority for 92r Game. We implement multiple layers of security controls to reduce the risk of unauthorised access, loss or disclosure of personal information.

Technical measures in place include:

• HTTPS encryption on all pages and API connections — data in transit is always encrypted
• Hashed password storage — your password is converted to an irreversible hash before storage, so neither our staff nor any potential attacker can read your actual password
• Two-factor authentication (2FA) — available and encouraged for all accounts
• Automated fraud detection monitoring transaction patterns for unusual activity
• Access controls on internal systems — only team members with a genuine need can access personal account data, and all access is logged
• Regular security reviews of platform infrastructure

Despite these measures, no online platform can guarantee absolute security. The internet itself introduces inherent risks. You also play an important role in keeping your account secure — use a strong, unique password, enable 2FA and never share your login credentials with anyone.

If 92r Game becomes aware of a security incident that affects the confidentiality of personal data, we will investigate promptly and notify affected players with clear information about what happened and what they should do.

10. Your Rights Over Your Data

As a registered player on 92r Game, you have the following rights in relation to your personal information. To exercise any of these rights, contact our support team through live chat or at the email address in Section 13.

• Right of Access: You can request a summary of the personal information we hold about you, including your account profile, transaction history and any verification documents on file.
• Right to Correction: If any personal information we hold is inaccurate or out of date, you can request that we correct it. For name and date of birth corrections, identity documentation may be required.
• Right to Deletion: You can request that we delete your personal data. We will comply with this request for all data that is not subject to a mandatory retention obligation (see Section 8). Note that deleting your data will require closing your account.
• Right to Restrict Processing: You can ask us to restrict the use of your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to Data Portability: You can request a copy of the personal data you have provided to us in a structured, commonly used format.
• Right to Withdraw Consent: Where we rely on your consent to process data — for example, for optional promotional messages — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We aim to respond to all data rights requests within 14 days. Complex requests may take up to 30 days. We will always acknowledge your request promptly and keep you informed of progress.

We will not charge a fee for reasonable data rights requests. If a request is clearly unfounded or excessive, we may either charge a reasonable fee or decline the request, explaining our reasoning.

11. Minors & Age Verification

92r Game is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is a required part of the registration process and may be reinforced through identity document checks at any point during account use.

If we discover that an account was registered by or is being used by a person under 18, the account will be closed immediately, any balance will be returned to the payment method used for deposits and all personal data associated with that account will be deleted within a reasonable period, subject only to any fraud-related retention requirements.

If you are a parent or guardian and believe that your child may have registered on this platform, contact our support team immediately. We will investigate and close the account as a priority.

12. Changes to This Privacy Policy

92r Game may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When we make material changes — changes that significantly affect how we collect or use your data — we will notify registered players through an in-platform notification or a message to your registered mobile number or email address.

Minor updates, such as corrections to wording or formatting, may be made without specific notification beyond updating the revision date at the top of this page. We recommend reviewing this page periodically, especially if you are a regular player.

Continued use of 92r Game after a policy update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should stop using the platform and contact support to close your account and arrange any final withdrawal.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your information has been handled, please get in touch with us:

Live Chat: Available 24/7 directly on the platform — the fastest way to reach us for any account or data query.

Email: [email protected]

When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern. For data deletion or access requests, we may need to verify your identity before proceeding — this is to protect your data, not to create obstacles.

We are committed to handling all privacy enquiries fairly, promptly and transparently. If you are not satisfied with how we have handled your concern after contacting us, you can escalate the matter in writing and request a formal review by a senior member of the team.